At DROPSHIP PILOT LTD, we value our customers and strive to provide the highest quality Dropshipping Store Management Services, including Customer Support, Brand Development, Marketing Strategies, Order Fulfillment, Inventory Management, Product Research, and Store Optimization. We understand that there may be situations where you require a refund. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting one.

By using our services, you agree to this Refund Policy. If you do not agree, please do not use our services.

1. Eligibility for Refunds

We offer refunds under the following conditions:

1. Service Not Delivered – If we fail to deliver the purchased service within the agreed-upon timeframe.
2. Service Not as Described – If the service provided significantly differs from what was described at the time of purchase.
3. Technical Issues on Our End – If our platform or system errors prevent you from receiving or utilizing the service.
4. Unauthorized Payment – If your payment was processed fraudulently or without your authorization.

2. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

1. Change of Mind – If you simply decide you no longer want the service after it has started.
2. Failure to Provide Required Information – If you fail to submit the necessary details or materials required for service completion.
3. Completed Services – If the service has been fully delivered and meets the agreed-upon requirements.
4. Third-Party Issues – If any delays or problems arise from third-party platforms, such as payment processors, suppliers, or shipping carriers.
5. Breach of Terms – If you violate our Terms of Use or engage in fraudulent or prohibited activities.

3. Refund Request Process

If you believe you qualify for a refund, follow these steps:

Step 1: Contact Us

Email us at info@dropspilot.com with the following details:

• Full Name
• Order Number
• Reason for Refund Request (including supporting evidence, if applicable)

Step 2: Evaluation Process

Once we receive your request:

• We will review it within 7 business days.
• If additional information is needed, we may request supporting documents or clarification.

Step 3: Approval or Rejection

• If approved, the refund will be processed within 10 business days.
• If rejected, we will provide a detailed explanation.

4. Refund Method and Processing Time

Refunds are issued using the original payment method:

Important: Processing times may vary depending on your financial institution.

5. Partial Refunds

In some cases, we may offer partial refunds instead of full refunds:

• If part of the service has already been delivered.
• If only minor discrepancies exist that do not warrant a full refund.

The refund amount will be determined based on the percentage of work completed.

6. Cancellations and Subscription Refunds

For subscription-based services:

• Cancellations made before renewal – You will not be charged for the next billing cycle.
• Cancellations after renewal – You may still use the service until the end of the billing cycle, but no refunds will be issued.

For one-time services, cancellations must be made within 24 hours of purchase for a full refund.

7. Dispute Resolution

If you disagree with our refund decision:

1. Contact us at info@dropspilot.com for a second review.
2. If unresolved, you may escalate the dispute to a third-party payment processor (e.g., PayPal, Stripe, or your bank).
3. Legal disputes will be handled under UK law.

8. Changes to Refund Policy

DROPSHIP PILOT LTD reserves the right to modify this policy at any time.

• Significant changes will be notified via email or website updates.
• Continued use of our services implies acceptance of the revised policy.

9. Contact Information

For any refund-related inquiries, contact us:

📧 Email: info@dropspilot.com
🌍 Website: https://dropspilot.com
📍 Address: 128 City Road, London, EC1V 2NX